Standing out from the crowd

Our ambition, predicated on a culture of continued learning, is to manage growth sustainably, to further strengthen our client base and in partnership, to ensure our service outstrips client expectation, always remaining best-in-class.

Our ‘partnership approach’ to Facilities Management allows clients to fully concentrate on their core business whilst acr:

• implement cost savings
• ensure their buildings are statutorily compliant with current legislation
• deliver immediate access to FM and construction professionals
• forecast maintenance costs to aid forward-planning

Allowing ACR to oversee FM services:

• creates a simple, streamlined system with clear responsibilities that provide improved quality for a fixed management fee;
• avoids any need for outsourcing statutory compliance/professional services;
• aids on-site management of Contractors;
• improves response times;
• promotes performance monitoring;
• helps ensure safety and security are paramount;
• guarantees cost effectiveness.

Our long-term client relationships are cultivated by delivering a consistently high level of personal service which avoids automated technologies.

The summary

• Fixed price, commission-free unlimited call-logging service 24/7
• Single point of contact with dedicated Account Manager
• Skilled, professional FM Technical Helpdesk familiar with the buildings under contract
• Best and most appropriate service for the best price, supplied by competent contractors with relevant job-specific insurances
• Management of pre-arranged maintenance agreements and warranties
• Management of contractors’ Health and Safety responsibilities, including the supply of method statements and risk assessments
• Monthly reports and regular client liaison meetings
• Creation of Preventative Planned Maintenance schedules
• Client log in facility for access to the status of your work requests
• Monitoring and logging of maintenance invoices
• Analysis of spend by trade, category of works, or specific property
• 10-year Maintenance Costs Forecasting to aid financial planning
• All processes and procedures are informed by ISO Guidelines to ensure compliance
• Secure storage of your FM documentation enables efficient retrieval for legal compliance and auditing purposes